I'm blown away by the quality, service and prompt delivery. I ordered 1/4" cotton 3 strand online. I realized I needed the 3/8' size and called in later that morning. The service was friendly, professional and they changed my order on the spot. I was waiting to see my package in a week or more; it was here in four days despite being on the opposite side of the country! The product comes off of a spool I assume, but after stretching it and working out the coil memory, it's become supple, flexible and is simply a joy to work with. We can't wait to add dye and I'm looking forward to doing more business with R&W as soon as I possibly can! Thanks a bunch!