Shipping Policy

Freight charges are calculated using the rates below:

Ground shipping to the 50 U.S. States Including
Hawaii, Alaska & Overseas Military Mail (APO/FPO)

Order Amount Shipping Charge
$1 - $29.99 $7.95
$30+ Free!

 

Ground to Puerto Rico and U.S. Territories

Order Amount Shipping Charge
$1 - $99.99 $15.00
$100 - $249.99 $30.00
$250+ $50.00

Order Fulfillment Policy
Standard orders are shipped within 48 hours of their receipt (excepting holidays). If a product is Sold Out, customers will receive a notification within 48 hours with product availability. Pre-spliced Rope Products are made to order and will ship within 7 business days. 

 

Expedited / Canada / All Other International Destinations 
Freight is determined by the actual weight and dimensions of the package(s) and will be billed separately. We charge only the actual shipping cost with no handling fees. We will contact you with your actual cost before shipping to confirm.

 

Return and Exchange Policy:

Returns and exchanges must be approved within 30 days of original purchase. No refunds or exchanges will be given after 30 days from the original purchase, unless due to defect in product. If the purchase is a gift, the same policy applies. Product must be received back in NEW condition - damaged or modified products will not be refunded. A 15% restocking fee will apply to all returns. Shipping costs are not refundable.

If you need to return an item, simply follow these instructions.

  • Login into your account
  • View the order using the "Complete Orders" link under the My Account menu
  • Click the Return Item(s) button.

Return requests will be reviewed and approved by our customer service staff.  Returns received without approval will not be issued a refund or credit.  Call us at (800) 260-8599 or e-mail info@rwrope.com with questions.

 

“The R&W Guarantee”
We guarantee every product we sell. If you are not completely satisfied with one of our products or it does not perform to your expectations, we will make good your purchase. R&W reserves the right to inspect products before providing replacement, refund, or other solution.