Shipping & Returns Information
Everything you need to know about our shipping and returns policies.
Shipping & Returns: Ensuring Your Satisfaction
Your satisfaction is our number one priority. We value timely and reliable shipping, ensuring your orders reach you quickly and efficiently. Our shipping policies are crafted to offer you a seamless experience, guaranteeing satisfaction with every purchase.
For web orders placed with us, shipping and handling fees are based on the order total. Web Orders ranging from $0 to $49.99 will incur a shipping and handling fee of $29.99, while web orders over $50.00 are eligible for a reduced shipping fee of $11.99. Additionally, web orders exceeding $300.00 qualify for free shipping, providing our customers with cost-effective options based on their order values.
Web orders shipping to Alaska, Hawaii, and Puerto Rico will be provided with a shipping quote. Buyers will then be contacted with detailed payment instructions.
Customers are responsible for covering any additional shipping charges for international shipments. Upon placing an international order, customers will receive a quote and instructions for payment regarding the shipping charges. Unfortunately, shipping to the United Kingdom is currently not available due to recent changes in VAT collection regulations.
A Seamless Returns and Refunds Process
Whether you're shipping within the continental U.S., to Alaska, Hawaii, Puerto Rico, or internationally, we are committed to transparency and simplicity in all aspects of your order. Our aim is to ensure your products reach you efficiently and that you are completely satisfied with your purchases. Please take a moment to familiarize yourself with our shipping rates, location-specific policies, and return guidelines outlined below.
Return Policy:
- We offer a 30-day return policy for all products in new and unused condition.
- Prior to making a purchase, we encourage you to reach out via email for personalized advice on product suitability.
- In the event of an error on our part, we will promptly rectify it at no additional cost to you.
- Please note that cut-lengths of rope under 100 ft, custom spliced goods, and special order products are non-returnable for refund or exchange.
- For all other returns, a 15% restocking fee may apply, and customers are responsible for return shipping costs.
Returning or exchanging items with us is easy and hassle-free
Follow these simple steps to initiate a return or exchange:
- Email our team to start the returning or exchange process at [email protected].
- Include your contact details in the email, the product you wish to return or exchange and the reason why.
- We will reach out to you with the instructions to move forward with the process.
We strive to make the returns and exchanges process as seamless as possible for your convenience.
FAQs
Find quick answers to common questions about our company, mission, and services.
For orders placed with us, shipping and handling fees are based on the order total. Orders ranging from $0 to $49.99 will incur a shipping and handling fee of $29.99, while orders over $50.00 are eligible for a reduced shipping fee of $11.99. Additionally, orders exceeding $300.00 qualify for free shipping, providing our customers with cost-effective options based on their order values.
Web orders needing pallet freight will receive a quote the next business day.
Cut-lengths of rope under 100 ft, custom spliced goods, and special order products are non-returnable. However, all other purchases are eligible for returns, although they may be subject to a 15% restocking fee. Additionally, the buyer is responsible for covering the costs associated with returning the product(s), including shipping fees.
Not sure about your rope or hardware choice? We're here to help! Feel free to send us an email for personalized advice before making your purchase. Our team is dedicated to helping you find the best product for your needs right from the start.
Customers should be aware that they are responsible for covering any additional shipping charges for international shipments. Upon placing an international order, customers will receive a quote and instructions for payment regarding the shipping charges. Unfortunately, shipping to the United Kingdom is currently not available due to recent changes in VAT collection regulations.
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