Terms of Service
Welcome to The R&W Ropes. By accessing our website, located at https://www.rwrope.com/, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Prices
Subject to change without notice. All online orders are invoiced at prices in effect at the time of shipment.
Cut Length Rope Orders - Conditions
R&W Rope offers up to three (3) cuts for free per individual order of a product. Customers requiring more than 3 cuts will be subject to a labor fee. That fee is dependent on the diameter and material of the line. A customer service rep will contact the customer to inform of any additional charges before the order is completed.
Payment Options
R&W Rope accepts VISA, MasterCard, Discover, American Express, PayPal and Bank Transfer.
Order Fulfillment Policy
Standard orders are shipped within 48 hours of their receipt (excepting holidays). If a product is sold out, customers will receive a notification within 48 hours with product availability. Pre-spliced rope products are made to order and will ship within 7 business days.
Return Policy
We offer a 30-day return policy for all products in new and unused condition.
Prior to making a purchase, we encourage you to reach out via email for personalized advice on product suitability.
If you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date for a refund or exchange, provided the item meets the following conditions:
- Condition of Item: The product must be in its original, unused, and new condition. Any items that show signs of wear, use, or damage will not be eligible for a return or exchange.
- Original Packaging and Accessories: The product must be returned in its original packaging, including any tags, labels, and accessories that were included at the time of purchase.
- Return Shipping: Customers are responsible for all return shipping costs unless the return is due to a defective or incorrect item received.
- Refund Method: Refunds will be issued to the original payment method. Please allow up to 10-14 business days for the refund to be processed.
- Restocking Fee: Returns may be subject to a 15% restocking fee, to be determined by our Customer Service Team.
Please note that cut-lengths under 100 ft, Custom Spliced Goods, and Special Order Products are non-returnable for refund or exchange.
The R&W Rope Guarantee
We
guarantee every product we sell. If you are not completely satisfied
with one of our products or it does not perform to your expectations, we
will make good your purchase. R&W Rope reserves the right to
inspect products before providing replacement, refund, or other
solution.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on R&W Ropes website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
- Modify or copy the materials;
- Use the materials for any commercial purpose or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on R&W Ropes website;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by R&W Ropes at any time.
Disclaimer
The materials on R&W Ropes website are provided on an 'as is' basis. R&W Ropes makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, R&W Ropes does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall R&W Ropes or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on R&W Ropes website, even if R&W Ropes or a R&W Ropes authorized representative has been notified orally or in writing of the possibility of such damage.
Accuracy of Materials
The materials appearing on R&W Ropes website could include technical, typographical, or photographic errors. R&W Ropes does not warrant that any of the materials on its website are accurate, complete, or current. R&W Ropes may make changes to the materials contained on its website at any time without notice. However, The R&W Ropes does not make any commitment to update the materials.
Links
R&W Ropes has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by R&W Ropes of the site. Use of any such linked website is at the user's own risk.
Modifications
R&W Ropes may revise these Terms of Service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms of Service.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Ontario, Canada and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Contact Us
If you have any questions about these Terms, please contact us at [email protected]